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Less Traditional.
More Innovative.

Latest ICSC study: Good customer service matters

Fifty-nine percent of consumers are more satisfied with customer service in stores than they are when purchasing online. Find out why

Latest News & Views

SCT - March 18, 2019

Spas go mainstream

Spas that were once considered a luxury or a special-occasion indulgence now cater to a growing base of consumers seeking the therapeutic benefits of facials, massages and more.

SCT - March 15, 2019

Macy’s adding Backstage outlets to 50 more stores

Macy's is planning to increase its share of the off-price market by opening 50 more Macy’s Backstage outlets inside existing Macy’s stores this year.

SCT - March 15, 2019

Fast-growing Aussie jewelry chain aims to blanket U.S. malls

Lovisa opened its first U.S. store at the Glendale (Calif.) Galleria in 2017 and opened seven more, all in California, in 2018. This year the chain anticipates opening about 50 shops across California, Texas and Florida, and an entry into Chicago is being weighed too.

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