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Award Programs ICSC offers its members the opportunity to seek deserving professional recognition by entering their projects in both regional and international competitions.

Management I Institute

General Information & Registration Details

Shopping Center Management—The Overview:
This course will open with a historical perspective on the role of today’s shopping center manager working with different ownership and management structures. Building on general management and financial skills, attendees will learn about; building legal knowledge, understanding staff roles and evaluating the center. Retailing and merchandising, completion, security, maintenance, housekeeping, insurance, accounting and record keeping will also be discussed.

Construction and Tenant Coordination:
As a manager working with any aspect of construction and tenant coordination, it is important to understand the general construction process, owner construction, contracts or specification, expenditure classification identification from the developer and tenant and the lease agreement of demised premises. Attendees will also learn the tenant coordination process and discuss the letter of intent, lease review; design review, tenant construction, close-out procedures, and reporting requirements.

Basics of Leasing and Specialty Leasing:
This course will place an emphasis on leasing to show how leasing and specialty leasing, marketing property management teams can work together to increase productivity. Leasing fundamentals such as rent, CAM, real estate tax, marketing, restrictive clauses and identifying opportunities are also subjects of discussion. Attendees will learn how to develop a merchandising plan, identify a prospective tenant, make the deal and trigger tenant allowances. Specialty leasing makes up a part of most every leasing team and this class will explore terms and concepts, objectives, impact of sales on long term tenants and alternative revenue strategies.

Accounting, Budgets and Lease Administration:
In this course attendees will learn about the budget as a management tool. When talking about accounting methodology it is important to understand budget development, common area budget, real estate tax, insurance administration, utilities and miscellaneous billings, billing examples, collections and defaults, financing and capital investment, accountability, and administration of lease provisions. This course will help set the stage for property managers to improve their overall administration skills.

Marketing As A Management Tool:
For all managers it is essential to understand how to use marketing as a tool for overall success. Attendees will explore marketing for retail sales, budgeting, research, marketing funds structure, market positioning, gift cards and the structure of the marketing plan. Topics will also include marketing for income generation, strategic partnerships, sponsorships, marketing for leasing/development brochures and publicity, marketing promotions, marketing for community relations and marketing for public relations.

Retailing Basics and Tenant Productivity:
After attending this class, you will have a greater understanding of the retailer business structure as well as types of retailers and how to best align their business models with your goals to increase overall productivity. Topics of focus will center around fundamentals of retail merchandising, retail math, economics of retailing and retail and real estate (economics of retail types such as; retail site selection, store planning and merchandising of product). Understanding the lease, basic communication between landlord and retailer, retailer retention, and how management and leasing team’s roles can increase productivity by working together will also be covered.

Operations and Physical Facilities Management:
Identifying operations and maintenance work are critical in your overall management administration. It is imperative that every manager understand the significant implications of proper property inspections and maintenance of physical structures and assets. In this course attendees will learn about managing a property in-house vs. contractors, repairing or replace decisions, types of roofs, components of buildings, life expectancy of brick and mortar, maintenance and inspections. Attendees will also learn about floor maintenance, parking lots, snow clearing, food courts, energy and CAM saving techniques that include landscaping and operational systems.

Security Management and Public Safety:
Attendees will focus on various topics surrounding public safety from a security management point of view. Topics will include; legal issues, hiring and training the right security officer, development and use of a security manual, public relations, physical security, patrol activities, equipment/technology, security role in litigation, security role in risk management, controlled access of service corridors and public access.

Lease Language and Applications of Law (Online Course):
This course will bring a greater understanding of lease language and how law functionalities pertain to common applications. Focuses of study will include letters of intent, general tenant lease form, basic lease provisions, affirmative covenants, tenant negative comments such as laws on bankruptcy and liens. Other documents and assignments (reciprocal easement agreements, construction, operations and reciprocal easement agreements, conditions, covenants and restrictions, estoppels, subordination, non-disturbance and atonement will also be discussed.

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