ICSC: International Council of Shopping Centers

Publications FAQs

  • I have a question about an order I placed. 
    Please contact us at +1 301 362 6900 for more information about the status of your order or to change your order.
     
  • How can I place an order by phone?
    You can place an order by phone by calling +1 301 362 6900. 
     
  • How can I place an order by fax?
    You can place an order by fax by completing an order form and faxing it to +1 240 264 5936.
     
  • What are the shipping fees?
    Our shipping fees are below:
    # ORDERED U.S./CANADA ALL OTHER COUNTRIES
    1 item $7.00 $17.00
    2-4 items $8.00 $23.00
    5-7 items $9.00 $32.00
    8-11 items $13.00 $43.00
    12-15 items $15.00 $56.00
    16-19 items $18.00 $71.00
    20-30 items $20.00 $88.00
    Over 30 items Call for Rates

     
  • When will I receive my order?
    Print books take up to 2-3 weeks for regular delivery. If you need to receive your order sooner than that, please contact us at +1 301 362 6900 to make arrangements for expedited shipping. If you purchased an eBook, you will receive an email with a download link within 24 business hours (Monday-Friday 9 a.m.-5 p.m.). 
     
  • Is there a discount for purchasing in bulk?
    Yes! You will receive 15% off on orders of 20-49 copies; 25% off on orders of 50-99 copies; and 30% off on orders of 100+ copies. 
     
  • Do you accept returns?
    Yes! If you are dissatisfied with the product you received, or received the wrong product, you can return it for a full refund. Contact us at +1 301 362 6900 for assistance.
     
  • Who can I speak with about the content of a book?
    You can contact us at +1 646 728 3494 for more information.