Help
- I am an ICSC member, how do I log in for the first time?
Go to the first time login page. If you get a message about a "cookie," click “OK”. Follow the on-screen instructions. Be prepared to provide your membership number and to create a new password. - How do I log out of the site?
On the top of every page, there is a "Logout" link. Just click on this link. - I click log out but the website still says I am logged in. How do I log out?
Last time when you logged in, you may have selected “long time sign on.” In order to log out now, delete the cookies from your browser. In Internet Explorer, click on “tools” in the menu bar, and then select “Internet Options.” Under “Temporary Internet Files” click on delete cookies and click OK. - What is long-term login?
On the login page, there is a box for "Remember my login for six months". Selecting this field will enable you to be logged in for sixth months. You will not have to login every time you visit the ICSC.org web site. - Where can I find my member number?
If you signed up for membership online, your member id number will be on the dues receipt. Your membership number is also on the mailing label of any material sent to you by ICSC. If you still don't find it, you can call our Information Center at +1 646 728 3800 or email them at icsc@icsc.org. - I'm a member but I don't have a password.
If you have never signed on before, you will need to sign on as a "First Time" member through the first time login page. Follow the instructions. Be prepared to provide your membership number and to create a new password. - I forgot my password.
Click here and follow the simple instructions. If we have your e-mail address on file, we will send you your password via e-mail. You may also call the Information Center at +1 646 728 3800. - How do I change my password?
First you must login. Next to your name you will see a link that reads "My Profile." On the page that follows you will see a link that reads, "change password." Click this link and follow the instructions. - I tried signing on for the first time but the system told me I had already signed on before.
It is likely you or someone from your office has already gone through the first time sign on procedure and selected a password. If you cannot find out from your colleagues what that password is, we can still help. Click here and follow the simple instructions. If we have your e-mail address on file, we will send you your password via e-mail. You may also call the Information Center at +1 646 728 3800.
- I tried signing on for the first time but the system told me I had a bad password.
Sometimes this happens when you have mis-entered your password. Remember that passwords are cAsE SeNSiTivE. Just try again. Most often this happens when you or someone else in your office has signed on before and you have forgotten the password. Click here and follow the simple instructions. If we have your e-mail address on file, we will send you your password via e-mail. You may also call the Information Center at +1 646 728 3800.
- I just renewed my membership online yet I get a message saying my membership number is invalid when I try to sign onto the web site.
It usually takes three working days to process your renewal application received via fax or mail and get you into the system. If it has been longer than three working days, please call our Information Center at +1 646 728 3800 or e-mail them at icsc@icsc.org. Online renewals can take as long as 1 business day in certain instances. - I'm not a member of ICSC but I would like access to your site. How do I do that?
Most of the site is available to nonmembers. However, only active members of ICSC may search the Membership and Member Company Directories, and place listings in our Leasing Opportunities and Industry Links sections. In addition, certain ICSC publications, such as Research Review and Retail Perspective are only available to active members. If you are interested in learning more about the benefits of ICSC membership, click here.