CSM - Management
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ICSC established the CSM (Certified Shopping Center Manager) credential in 1964 to advance high professional standards in shopping center management worldwide. Candidates for the CSM designation demonstrate at least four years of qualified work experience in center maintenance, leasing negotiations or administration, retailing, merchandising, marketing or promotion, community relations, financing, purchasing insurance, security and law. CSM certification is achieved through mastery of a body of knowledge, completion of the eligibility requirements, passage of a rigorous 100-question examination, and commitment to a code of professional ethics. Through the ICSC, an elite group of shopping center marketing professionals enjoys unparalleled opportunities for industry involvement and industry-wide recognition.
Successful CSM candidates are actively engaged in shopping center management as their primary job function with a minimum of four years of active, full-time experience obtained within the past six years. Qualifying work experience in shopping center management typically includes a combination of maintenance, leasing negotiations or administration, retailing, merchandising, marketing or promotion, community relations, financing, purchasing insurance, security and legal functions. Shopping center managers with a broad knowledge of shopping center management principles who have the ability to apply those principles to effectively manage all types of shopping centers should apply. Corporate or regional professionals who oversee the management function of one or more shopping centers are also encouraged to apply.
Body of Knowledge
Successful CSM candidates must master a body of knowledge that represents the full scope of the practice of management in retail real estate. The composition of the CSM exam is guided by extensive industry research into the knowledge, skills and experience needed for a qualifying candidate to hold the CSM designation. The CSM Admissions & Governing Committee oversaw a methodical and comprehensive investigation into the content that should assessed. Their research resulted in the identification of 66 essential competency areas organized into eleven knowledge domains. View the full content details, outline and category weights online.
- Domain 1. Ownership/ Asset Management (5%)
- Domain 2. Accounting, Finance and Financial Reporting (10%)
- Domain 3. Lease Administration (10%)
- Domain 4. Development / Redevelopment (7%)
- Domain 5. Retail (5%)
- Domain 6. Long-term Leasing (9%)
- Domain 7. Short-term occupancy and alternative revenue (6%)
- Domain 8. Operations/ Physical Facilities Management (20%)
- Domain 9. Marketing, Promotion, Community and Public Relations (8%)
- Domain 10. Security, Risk Management, Insurance and Law (15%)
- Domain 11. Human Resources Management (5%)